Ever wondered why certain Airbnb properties get booked out consistently? It’s likely their owners are “superhosts” - a title Airbnb gives to "experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests.”
To help fast-track your Airbnb rating (and boost your income), here’s some great tips, to help you rise the ranks to superhost.
1. Step into Your Guest’s Shoes
Every stand out 5-star hotel knows, a guest is their No.1 priority. That’s why you want to make it your mission to provide a “wow” customer experience for your guests.
Consider what type of guest or traveller would love to stay in your property? Is it perfect for the adventurous type, a romantic getaway, or does it tick all the boxes for a family-friendly vacation?
If you set up your property (and listing) with your perfect guests in mind, it ensures your guests will have the perfect stay.
2. Feature High-Quality Images
The pictures you showcase in your Airbnb listing, create the ‘first impression’ for your potential guests. Quality images entice people to click on your listing and discover more about your property. The more people clicking and adding your listing to their wish list, the better your search ranking will be.
3. Create A Stand Out Listing
In addition to quality images, write a thorough and accurate description that brings your property to life. Include the little details that help guests know what to expect, such as wifi connection, nearby facilities, or extra bedding.
If your property comes with a few challenges, it’s a good idea to state them upfront in your listing, so you don’t surprise or upset your guests.
For instance: “the property extends over 3 levels, which means there quite a few stairs - but well worth it for the view!”
4. Be Hyper Responsive
Be quick to respond to any enquiries you receive. Not only will it help you secure those bookings, but also help you achieve Superhost status as well.
5. Provide an Easy Check-In
To make it easy for your guests on check-in day, consider asking them whether they’re like to self-check in or if they’d prefer you to check them in and provide them with a welcome tour.
6. Keep Cancellations to a Minimum
It’s important to know that the ratio of clicks to bookings on your listing, is vital to your search ranking. In other words, the more requests you refuse, the lower your search ranking. In order to keep refusals and cancellations to a minimum, highlight your house rules as clear as possible on your listing.
7. Make it Meticulously Clean
Cleanliness is essential to a great Airbnb experience and a super host rating. Clean throroughly after every guest and pay particular attention to bathrooms and kitchens.
In addition, don’t forget to provide freshly laundered towels and linen, water plants, clean windows and keep rugs and furnishings dust-free.
8. Surprise and Delight Them
Superhosts know that it’s the extra touches, that make a stay truly memorable (and help their favourable rating). Think of ways you make your guests welcome: fresh flowers, a bottle of wine, a bowl of fresh fruit, yummy snacks or a bathroom pampering pack, are all nice welcoming touches.
9. Ask for Guest Reviews
The number and quality of reviews you receive as a host, definitely contribute to a higher ranking on Airbnb. The best way to get more reviews, is to ask for them. Explain to your guests that you’re always aiming to improve a user’s experience, so their valued feedback is important to you.
10. Go with a Property Management Service
Maintaining a high-standard of service and bookings, is no mean feat, especially if you’re time poor. That’s why it’s a great idea to consider hiring a property management service to do the work on your behalf.
Property management professionals really understand what it takes to maintain quality accommodation and provide a great experience for your guest. They can also save you the time and headache of communicating back and forth with guests at any time during the day. Not to mention, managing all aspects of your Airbnb accommodation including regular maintenance, service of appliances, urgent repairs, professional cleaning and more.
So, are you ready to rise to superhost status?
Start preparing a great stay for your guests today!